FAQ

1. When is the session fee due?
The Toledo photography session fee is due at the time of booking your session date. Session dates and times are limited so that we can provide our clients with exceptional personalized service and attention, so book your session as soon as possible! Your fee includes our time, creative skills, editing, and travel fees for locations in the greater Toledo area. We accept debit and credit card payment (online or over-the-phone) for your convenience.

2. Is the session fee refundable?
The session fee is non-refundable, but we understand that life happens! Should you need to reschedule your booked appointment, 50% of your session fee can go towards your new appointment.  The other half is held by the studio as a cancellation fee.  Cancellations due to weather are made by the photographer and do not have a cancellation fee; 100% of your session fee will go towards your rescheduled appointment.

3. What are your portrait collections and prices?
Gift prints (8×10 sizes and smaller) are $40 each, and are discounted when purchased with collections. Collections start at just $350, and include a complimentary web-sharing file for Facebook of every print/product you purchase.  All prints and products are designed and ordered through professional printing labs, and come with a Lifetime Warranty.  View our Portrait Pricing Page or our High School Seniors Pricing Page for more info.

4. How long will it take before I view my images or receive my print order?
For your Toledo photography session, your images will be ready for viewing by the 7th day. For weddings, most galleries are ready within 14 days.  After placing your order, you should have your prints within 5-7 business days. Some products may require customization and graphic designing by our studio, and may add on time to the expected delivery date.

5. How many poses can I choose in a collection?
As many as you wish! If your collection includes 15 prints, then you can choose up to 15 different poses!

6. What is an Order Appointment?
Your session or wedding comes with a virtual ordering appointment where you’ll be able to get immediate answers to your questions before placing your order. Plus, you’ll receive a complimentary wall decor consultation, if you wish. Our families love our input on portrait wall designs! Most order appointments are scheduled 7 days after the portrait session.

7. What sets JH Photography apart?
We are committed to you! That means we offer a limited amount of sessions per week and a limited amount of weddings per year so we can dedicate more attention to your photography and vision for your portraits. You won’t find a rushed studio experience here or a low-quality weekend hobbyist. We are a full-time portrait and wedding studio with 10 years of experience in lighting and posing techniques guaranteed to help you look your best in front of the camera! We also affiliate with other pro photographers around the nation and world to bring you the latest trends in the industry. Our collections are affordable and customizable to fit your lifestyle. Every session is unique as you are, and with our effort of love, you’ll have a collection of timeless memories captured at their greatest moments!

8. How do I reserve a wedding date?
A signed contract and $500 deposit is needed to reserve your date.  JH Photography limits the number of weddings booked each year so we can focus on our clients’ needs and ensure they receive the best quality service. Contact us for availability.

9. What are the differences between the wedding books and albums offered?
Wedding packages are customizable to which album or book each couple chooses. The 14×11 Designer Album is for the artistic couple, with a customized color-popping acrylic cover inlaid by genuine leather. The 10×10 Traditional Leather-bound and Modern Albums are more of your coffee-table style keepsakes, with flush-mounted pages printed on professional-grade photographic prints. While all contain approximately 75+ edited images, each are very unique in style. To schedule a consultation to see which is best for you, click on the “Contact Us” link.

10. What does the digital files and copyright release include?
From a portrait session: it is included in the largest print collection (otherwise all ordered prints include a digital copy for sharing online). From a wedding: it includes all the edited images taken throughout the day. With the copyright release, you can take your files into any local photo lab for prints. Keep in mind, that local photo labs do NOT produce the professional high-quality prints available through JH Photography, so we recommend any large wall prints or canvases be ordered through us.  We include a lifetime warranty on all our products against fading colors/contrast.  Plus, our canvases are wrapped around a solid wood box, to prevent sagging from humidity over time.

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